Shipping and Returns

General Shipping

At Dehumidifier Online, all shipments within Australia are shipped using Australia Post.  Generally, orders placed with us will leave our warehouse within 1-2 business days.  If there are any delays we will be sure to contact you and let you know when your item will ship. 

Free Shipping Australia Wide

PO Boxes.

We can post to PO Boxes.

International Shipping

Unfortunately, we do not offer international shipping at this time.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. 

 Within 30 Days of Purchase we will replace the product at no cost to you, we will even pay for your costs to return the item to us, just contact us .

 After 30 Days of Purchase - All of our products are backed by a manufacturer's warranty. If your item has a defect, please contact us and we will deal with the issue on your behalf, according to their terms and conditions.


 Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order

 If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.

2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed

 Please contact us and we will organise a replacement asap.

 We will also refund the cost of you returning the item to us.

3. You received an item that appears to have been damaged during shipping

 Please contact us and we will organise a replacement asap.

 We will also refund the cost of you returning the item to us.

 4. You've received the product but you've decided you want to return it

 If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:

1) The item must be unopened, unused, and still in the original packaging.

2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.

3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.

If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued.  If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):

 1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR

2) You can get a cash refund for the amount you originally paid LESS a 10% restocking fee and our actual cost for shipping and handling.

In either case, you are responsible for return shipping charges to return the product to us.

5. You refuse the delivery of your order, and it comes back to us

 If you refuse an item and it comes back to us, you will be issued a refund LESS a 10% restocking fee and our actual cost for shipping and handling.  If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund